Please follow the steps below before sending us your phone.Wrap your phone carefully when sending it in the mail.4 X layers of bubble wrap is recommended whenever sending anything of value.For added security, we recommend Express Post which has a peel off article number for easy reference.Please include a description of the problem with the phone.

If emailing us,please include the IMEI number which is found on back of phone together with your contact phone number. After we receive the phone it is unlocked and sent back to you once the PayPal® payment is received by us. Allow 3 weeks if sending from Europe, USA, Asia, Africa - 2 weeks delivery for within Australia.

NOTE: As a courtesy we accept money well hidden within the parcel you send the phone to us. We do not accept Money Orders unless they are blank, use PayPal® if sending from Europe, USA, Asia, Africa